Shipping Policy
At Beatrice London, we place great importance on clear, transparent, and reliable delivery.
Below you will find information about our delivery area, processing times, shipping times, tracking, and other important delivery information.
1. Delivery Area
We currently deliver to addresses within the United Kingdom.
Orders for delivery outside the United Kingdom cannot currently be processed.
2. Shipping Costs
Shipping is completely free on all orders.
There is no minimum order value and we do not charge additional shipping or handling fees.
3. Order Processing Time
Orders are normally processed within:
1 to 2 business days
Business days are Monday to Friday, excluding public holidays.
Orders placed on Friday afternoon, during weekends, or on public holidays may begin processing on the next business day.
During periods of unusually high order volume, processing may occasionally take longer than the estimated timeframe. We will dispatch orders as soon as reasonably possible.
4. Shipping Time
After your order has been processed and dispatched, the estimated shipping time is:
7 to 12 business days
Our orders may be dispatched from international fulfilment locations through our fulfilment and supplier partners and delivered directly to your address in the United Kingdom.
Because orders may be fulfilled internationally, delivery times may be longer than those of retailers holding stock locally within the United Kingdom.
Delivery times are estimates and may occasionally be affected by circumstances outside our direct control, including carrier delays, public holidays, customs processing, weather conditions, or periods of unusually high demand.
5. Total Estimated Delivery Time
Your total estimated delivery time consists of:
- Processing time: 1 to 2 business days
- Shipping time after dispatch: 7 to 12 business days
- Estimated total delivery time: approximately 8 to 14 business days from the date of purchase
These delivery times are estimates and may occasionally vary due to circumstances outside our control.
Orders placed on Friday afternoon or over the weekend may take slightly longer to begin processing.
6. Delivery Address
Your order will be delivered to the shipping address entered during checkout.
Please check that your delivery details are complete and accurate before placing your order, including:
- Full name
- Street and house number
- City or town
- Postcode
- Telephone number, where requested
Incorrect or incomplete address information may result in delays or unsuccessful delivery.
If you notice an error immediately after placing your order, please contact us as soon as possible at:
Because our fulfilment process may begin shortly after an order is placed, we cannot guarantee that an address can be changed once the order has entered processing.
7. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where tracking is available for the shipment.
Please allow some time after dispatch for the carrier to register and update the tracking information.
If your tracking information has not updated for an extended period, please contact our customer service team at:
We will be happy to assist you in investigating the shipment.
8. Multiple Shipments
In some cases, an order containing multiple items may be shipped separately.
This may happen when products are dispatched from different fulfilment locations or become available at different times.
If your order is divided into multiple shipments, the parcels may arrive on different days and you may receive separate tracking information for each shipment.
You will not be charged additional shipping costs if we divide your order into multiple shipments.
9. Damaged Parcels
Every order is packaged with care to help protect your items during transportation.
If your parcel arrives damaged or the packaging appears significantly damaged, please contact us as soon as possible at:
Please include your order number and, where reasonably possible, clear photographs of the parcel, packaging, and affected item.
Please keep the packaging and product while we investigate the issue, as these may be required when investigating the shipment with the relevant carrier or fulfilment partner.
Your statutory consumer rights are not affected.
10. Delayed or Undelivered Orders
If your order has not arrived within the estimated delivery period, please check your tracking information first.
If there is no clear update or your parcel appears to be significantly delayed, please contact us at:
Our customer service team will investigate the shipment with the relevant carrier or logistics provider.
If your parcel is confirmed to have been lost in transit and cannot be delivered, we will provide an appropriate solution in accordance with our Return & Refund Policy and your applicable consumer rights.
11. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate delivery information when placing an order.
If a delivery cannot be completed because the address supplied during checkout was incorrect or incomplete, the parcel may be returned through the carrier's network.
If the parcel is returned to our fulfilment facility, please contact us with your order number so that we can determine the available options.
Where redelivery is required because incorrect or incomplete information was supplied by the customer, additional delivery costs may apply where permitted by applicable law.
12. Unclaimed or Refused Parcels
If a parcel is not collected from the carrier or is refused at delivery, it may be returned through the carrier's network.
Refusing a parcel does not guarantee that it will automatically be returned to our designated return facility.
If you wish to cancel or return an order, please contact us directly and follow the instructions provided in our Return & Refund Policy.
If you have already refused a parcel or it has been returned to sender, please contact us with your order number and tracking information so that we can investigate the shipment and determine the appropriate next steps.
13. Delivery Confirmation
If your tracking information shows that your parcel has been delivered but you cannot locate it, please:
- Check around your property and any designated safe place
- Check with other members of your household
- Check with neighbours where appropriate
- Contact the local delivery carrier
If you are still unable to locate your parcel, contact us at:
We will assist you in investigating the delivery with the relevant carrier or logistics provider.
14. International Fulfilment & Customs
To offer our products at competitive prices, we work with international fulfilment and supplier partners.
Depending on the product and destination, your order may therefore be dispatched from a fulfilment location outside the United Kingdom.
Where applicable, international shipments may be subject to customs procedures or import requirements.
Any customs duties, import taxes, or other charges imposed by the relevant authorities are the responsibility of the customer where applicable.
Such charges are determined by the relevant customs or tax authorities and are outside our control.
15. Delivery Delays Outside Our Control
While we work with our fulfilment and logistics partners to ensure orders are delivered within the estimated timeframe, certain circumstances may occasionally cause delays.
These may include:
- Carrier or logistics delays
- Customs processing
- Public holidays
- Severe weather
- Unusually high order volumes
- Transport disruptions
- Other circumstances outside our reasonable control
If a significant delay occurs, please contact our customer service team and we will assist you in investigating the shipment.
16. Contact Information
If you have any questions about shipping, delivery, or the status of your order, please contact us.
Shop name: Beatrice London
Email: info@beatrice-london.com
Customer service hours:
Monday to Friday: 09:00 – 18:00
Saturday & Sunday: 10:00 – 14:00
Our customer service team will be happy to assist you with any questions regarding your order or delivery.