Returns & Refunds Policy
At Beatrice London, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward return process in accordance with the terms below and your applicable statutory consumer rights.
1. 30-Day Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return under our 30-day return policy, items must:
- Be unused, unworn, and unwashed
- Be in their original condition
- Include all original tags, packaging, and accessories
- Not show signs of use, damage, washing, alteration, or wear
Items that do not meet these conditions may not be eligible for a refund under our 30-day commercial return policy.
This 30-day return policy is in addition to, and does not affect, your statutory consumer rights.
2. Return Costs
For defective, damaged, or incorrect items:
If you receive an item that is defective, damaged in transit, or different from the item you ordered, please contact us before returning the item. We will review the issue and, where appropriate, provide a replacement, refund, or other appropriate remedy in accordance with your statutory consumer rights.
For change-of-mind returns:
If you are returning an item because you have changed your mind, ordered the wrong size, the item does not fit, or you no longer wish to keep it, the cost of returning the item is generally the customer's responsibility, subject to your statutory consumer rights.
As our fulfilment operations are international, return shipping costs may vary depending on your location and the return destination provided by our customer service team.
We recommend using a tracked shipping service when returning an item.
3. No Restocking Fee
Beatrice London does not charge a restocking fee for approved returns.
4. How to Return an Item
To start a return, please follow these steps:
Step 1 – Contact Us
Email our customer service team at info@beatrice-london.com with:
- Your order number
- Your full name
- Your delivery address
- The reason for your return
- Photos of the item where relevant
- Photos of any defect or damage, where applicable
Step 2 – Return Authorisation
Our customer service team will review your request and, where the return is approved, provide you with the appropriate return instructions and return address.
Please do not send your return to an address found elsewhere on our website or to the sender address shown on your original parcel. Returns must be sent to the return address provided by our customer service team.
Step 3 – Send Your Return
Pack the item securely and send it using the return instructions provided by our customer service team.
We recommend using a tracked shipping service and keeping your proof of postage until your return has been received and processed.
5. Return Address
Because our fulfilment and logistics operations are international, the return address may vary depending on the product and the nature of the return.
The correct return address will be provided by our customer service team as part of your return authorisation.
Please do not send a return to our registered company address unless our customer service team specifically instructs you to do so.
6. Statutory Cancellation Rights
If you are a consumer in the United Kingdom, you may have a statutory right to cancel your online purchase under the Consumer Contracts Regulations 2013.
For most goods purchased online, you generally have the right to notify us that you wish to cancel your contract within 14 days after the day on which you, or a person nominated by you, receives the goods.
You do not need to provide a reason for exercising this statutory cancellation right.
To exercise your statutory cancellation right, please contact us at:
After notifying us of your cancellation, you must generally return the goods within 14 days, unless otherwise agreed or an applicable legal exception applies.
Our 30-day return policy provides an additional return period beyond the statutory cancellation period, subject to the conditions set out in this policy.
7. Refunds Under Statutory Cancellation Rights
Where you validly exercise your statutory cancellation right, we will process the applicable refund in accordance with the Consumer Contracts Regulations 2013.
Where required by applicable law, this may include the cost of the standard delivery service originally selected at checkout. Any additional cost resulting from choosing a more expensive delivery option will generally not be refundable.
We may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.
8. Refund Process
Once your returned item has been received, it will be inspected to confirm that it meets the applicable return conditions.
If your return is approved, the applicable refund will be issued to the original payment method used at checkout.
Please allow up to 10 business days for the refund to appear in your account after the refund has been processed, depending on your bank or payment provider.
The time required for the return parcel to reach us is separate from the time required for your bank or payment provider to process the refund.
9. Damaged, Defective, or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact us as soon as reasonably possible after receiving your order at:
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs showing any visible damage to the packaging, where applicable
Our customer service team will review the information provided and determine the appropriate solution.
Depending on the circumstances and your applicable statutory rights, this may include a replacement, repair, refund, or another appropriate remedy.
Where an item is confirmed to be defective, damaged, or incorrect, you will not be required to bear return costs where applicable under your statutory consumer rights.
10. Items That Cannot Be Returned
For hygiene, health, or safety reasons, certain products may not be eligible for return where an applicable legal exception applies.
Where a product is subject to a specific return restriction, this will be communicated on the relevant product page or before purchase where required.
This does not affect any statutory rights that cannot legally be excluded or restricted.
11. Items Returned in an Unsuitable Condition
If an item is returned after being used, worn, washed, damaged, altered, or otherwise handled beyond what is reasonably necessary to inspect the nature, characteristics, and functioning of the goods, deductions may apply where permitted by applicable law.
For statutory cancellation returns, consumers may be responsible for any diminished value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the goods.
12. Cancellations Before Dispatch
If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at:
Because our fulfilment process may begin shortly after an order is placed, we cannot guarantee that a cancellation request can be processed before dispatch.
If the order has already been dispatched, you may need to wait for delivery and then follow the applicable return or cancellation procedure.
13. Returns Without Prior Contact
Please contact us before sending any return.
Returns sent without prior contact or return instructions may be delayed in processing because our return facilities are located internationally and the appropriate return destination may vary depending on the order.
Sending a parcel to an incorrect address may also result in the return not being received by the appropriate facility.
14. Lost or Untracked Returns
We strongly recommend using a tracked shipping service when returning an item.
For customer-initiated change-of-mind returns, the customer is generally responsible for the parcel until it reaches the designated return address.
If you use an untracked shipping service and the parcel cannot be located, we may be unable to confirm receipt of the return.
This does not affect any rights or remedies that cannot legally be excluded.
15. Questions About Returns
If you have any questions about our return or refund process, please contact our customer service team.
Email: info@beatrice-london.com
Our customer service hours are:
Monday – Friday: 09:00 – 18:00
Saturday – Sunday: 10:00 – 14:00
16. Contact Information
Store Name: Beatrice London
Legal Company: HustleEcom LLC
Company Registration Number: 2026-002071730
Registered Address:
30 N Gould St
Sheridan, WY 82801
United States
Email: info@beatrice-london.com
Website: www.beatrice-london.com
Customer Service Hours:
Monday – Friday: 09:00 – 18:00
Saturday – Sunday: 10:00 – 14:00
This policy is intended to operate alongside your statutory consumer rights. Nothing in this policy limits or excludes any consumer right that cannot legally be limited or excluded under applicable law.